Shipping Policy:
At Jaipur Heritage, we take immense pride in delivering our unique, handcrafted treasures to you swiftly and seamlessly. Here’s a delightful overview of our shipping and delivery process, designed with your convenience in mind:
Key Shipping Details:
Shipping Timeframe: Our team is committed to processing your orders with care, typically shipping them within 3-5 business days of receiving payment. This ensures that your cherished items are beautifully packaged and ready for their journey to you.
Delivery Timeframes:
Within India: We aim to deliver your order within 7-10 business days, dependent on your location. Enjoy FREE delivery on all orders within India—your happiness is our priority!
Outside India (International): With our reliable shipping partners, you can expect delivery in approximately 20-25 business days. We work hard to ensure your products arrive safely and on time.
Shipping Process:
- Shipping Carriers: We collaborate with trusted shipping carriers to make sure your order reaches you safely and without a hitch.
- Tracking Information: As soon as your order is on its way, we’ll send you tracking details via email. This way, you can monitor the status of your delivery and anticipate its arrival.
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Shipping Costs:
- International Shipping: Shipping costs may vary depending on the destination and package weight. Don’t worry; you’ll receive an estimate of the international shipping costs during the payment checkout for complete transparency.
Managing Delivery Issues:
- Lost or Damaged Packages (Domestic): We truly understand how disheartening it can be if your package is lost or damaged in transit within India. Please reach out to us immediately, and we’ll be delighted to work alongside the shipping carrier to resolve the issue as swiftly as possible.
- Lost or Damaged Packages (International Delivery): If you experience a lost or damaged package during international transit, please don’t hesitate to reach out. Our dedicated team is here to assist you, and we’ll closely coordinate with the shipping carrier to rectify the situation.
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Important Note: If your package is regrettably denied by your country’s customs or any regulatory authority, please be aware that the return shipping cost will be your responsibility. This occurs due to circumstances beyond our control, like customs regulations, and we sincerely appreciate your understanding.
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Delivery Delays: We greatly value your patience and promise to keep you informed every step of the way regarding any potential delays. Your satisfaction is our utmost priority, and we are dedicated to ensuring you receive your package promptly.
Special Requests:
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Our Exchange Policy
At Jaipur Heritage, we take immense pride in crafting unique, high-quality products that reflect the rich cultural heritage and traditional craftsmanship of Jaipur. Each item is carefully designed and handmade with love and attention to detail, making every piece truly one-of-a-kind.
While we understand that our products are bespoke and tailored to individual tastes, we also recognize that sometimes a purchase might not meet your expectations. In such cases, we’re committed to working with you to find a solution that suits your needs.
One-Time Exchange Option
If you’re not completely satisfied with your purchase, we’re happy to offer a one-time exchange under certain circumstances. This means you can exchange your item for another piece of similar or higher value, subject to the following conditions:
- Original Condition: The item must be in its original condition with all tags and packaging intact.
- Timeframe: The exchange must be initiated within 48 hours of the original product being delivered to you.
- Similar or Higher Value: The new item must be of similar or higher value than the original purchase.
- Availability: The exchange is subject to the availability of the new item.
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Courier Charges for Exchanges
- Within India: We offer free courier service for exchanges. Simply contact us, and we will arrange a pickup or guide you through the process.
- Outside India: International customers will be required to bear the courier/shipping charges for both returning the original item and receiving the replacement. We recommend using a trackable courier service for international returns.
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How to Initiate an Exchange
If you’d like to initiate an exchange, please contact our customer service team with the following information:
- Â Order number
- Â Item(s) you’d like to exchange
- Â Reason for the exchange
- Preferred replacement item.
Our team will review your request and guide you through the exchange process. We’ll work with you to find a solution that meets your needs and ensures you’re delighted with your purchase.
Our Commitment to You
At Jaipur Heritage, we’re dedicated to building long-lasting relationships with our customers. We value your feedback and strive to provide an exceptional shopping experience. Our exchange policy is designed to ensure that you’re satisfied with your purchase and can enjoy the beauty and craftsmanship of our products for years to come.
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Ordering with Jaipur Heritage
Placing an order with Jaipur Heritage is easy and secure. Here’s what you need to know:
- Online Ordering: You can browse our collection and place orders directly through our website.
- Payment Methods: We accept various payment methods, including credit/debit cards, net banking, and online payment gateways.
- Order Confirmation: Once you’ve placed your order, you’ll receive an order confirmation email with details about your purchase.
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Payment Precessing
- Secure Payment Gateway: Our website uses a secure payment gateway to ensure that your payment information is protected.
- Payment Processing Time: Payment processing typically takes a few minutes, but may take longer in some cases.
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Order Fulfillment
- Shipping: We’ll provide you with tracking information once your order ships.
- Delivery Timeframe: Delivery times vary depending on your location, but we’ll provide you with an estimated delivery date.
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Order Tracking
- Tracking Information: You’ll receive tracking information via email once your order ships.
- Track Your Order: You can track the status of your order using the tracking information provided.
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Returns and Refunds
- No Returns: As mentioned earlier, we don’t accept returns due to the bespoke nature of our products.
- Exchanges: However, we do offer one-time exchanges under certain circumstances. Please see our exchange policy for more information.
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If you have any questions or concerns about your order, please don’t hesitate to contact us. We’re here to help!
